Shipping Information

International Shipping

  • Customers from Singapore, Malaysia, and Australia can order directly from our website.
  • For other countries or Sameday & Instant services in Jakarta, contact us via WhatsApp at +62878 8787 6842.

Order Status & Tracking

  • After payment confirmation, your order status will change to "Processed."
  • Once quality checks are completed, the status will update to "Shipped."
  • We’ll send a tracking number to your email. If you don’t see it, check your spam folder.
  • You can also track your order by logging into your account.

Shipping Schedule

  • Orders placed on weekends or holidays will be processed the following business day.
  • Shipping delays may occur due to external factors beyond our control.

Shipping Partners

  • Domestic (Indonesia): J&T
  • International: Rayspeed

Shipping Fees & Duration

  • Shipping fees are calculated based on the weight of your order. Each additional kg beyond the first will incur extra charges.
  • Delivery times:
    • Domestic (Indonesia): 1-5 working days.
    • International: 4-7 days, depending on location.
    • Express deliveries may be delayed by 1-2 working days.

Shipping Rules & Restrictions

  • Ensure your address is correct and complete to avoid delays or failed deliveries.
  • We are not responsible for lost, delayed, or damaged goods once delivery is confirmed.
  • It is the customer’s responsibility to monitor and track their package.

Tracking Orders

  • Once shipped, a tracking code will be sent to your email.